News

When your experience is our success!

By Juliana Cosgrove

Customer experience has always been a high priority for us at Ray White Toowoomba and Ray White Rural Toowoomba. With this being an essential part of our sales process, this week our focus on Customer Satisfaction has paid off for the team, with clients rating us ten times with a 10 out of 10 score for the quality of service we provided throughout their sales journey.

When selling and buying through a Ray White office,  buyers and sellers are independently surveyed and are asked to rate their experiences with the agent and the office as part of the Ray White Customer Satisfaction Programme (NPS).

Ray White Toowoomba Co Principal Lindsay Southwell said ‘Both offices take great pride in customer satisfaction and it shows. In the last 12 months both offices were consistently approaching 90 out of 100 NPS scores making them one of the top performing groups for Ray White Internationally.’

Mr Southwell said ‘Not only are these scores a testament to the latest training and systems which ensure our clients are our first priority but it also shows the calibre of the people working at Ray White Toowoomba and Ray White Rural Toowoomba.’

For your focus on making the sales experience as positive as possible we ‘d like to congratulate Anne Pohlner, Daniel Steinberg, Verity Campbell and Wade Lockrey from our Ray White Toowoomba office and Joanne Rowe from our Ray White Rural Toowoomba office. These achievements are a highlight for our offices and we love that we were able to help these clients to enjoy the Ray White_Know How sales process.

Here’s a little snapshot of what a 10 out of 10 customer experience looks like.

Anne Pohlner 

“She was quick to reply to any inquiries and was always courteous and respectful.” – Tom and Carol

Verity Campbell 

“Verity is a pleasure to work with. She, too, goes about her job both professionally and efficiently. She is also helpful and nothing is too much trouble for her.” – Ross & Diane

Daniel Steinberg

“Daniel is very professional, efficient and considerate of his client’s needs” – Ross & Diane

Daniel Steinberg 

“Daniel was very professional in his approach and kept us informed with every step of the way” – Jennie

Daniel Steinberg

“He’s good. No problems. Kept working it.” – Adam & Katrina

Wade Lockrey

“Wade was highly professional and very accommodating. Wade has excellent communication, always available to answer questions and always calling when he says he will” – Donna & Andrew

Wade Lockrey 

“Unfortunately, my mortgage broker didn’t have the finance arrangements finalised by the agreed finance date, so an extension on finance had to be requested in order for the contract to go unconditional. Wade was quick to get in contact with the sellers and explain the situation to them, which is ultimately what I believe, salvaged my purchase.” – Andrew

Wade Lockrey

“I found Wade polite and always helpful,he stayed in contact letting me know how things were proceeding. I would like to thank Wade for all he did for me” – Y C Stewart

Joanne Rowe 

“Joanne was extremely efficient, looked after us second to none. Had our interest in her heart which was so lovely. It was a real pleasure to have her as our agent in purchasing our property in Greenmount” – Roy and Lynette

Joanne Rowe 

“She was friendly, and nothing was too hard.” – Peter

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